FAQs

HOW DO I PROCEED THROUGH THE CHECK OUT PROCESS?

Once you have finished adding items to you Cart, simply click the “Check Out” button on the Shopping Bag page and we will guide you through the checkout process.

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We accept Credit Card, Debit Card, PayPal and Bank Transfer ( through PayPal ).

HOW SAFE IS MY PERSONAL INFORMATION?

Our site uses a Secure Sockets Layer ( SSL ) protocol to encrypt all personal information sent during the checkout process. For more information how we secure and use your information, please consult our Privacy Policy.

WHICH BROWSER SHOULD I USE TO VIEW YOUR SITE?

We highly recommend that you browse with the latest version of Microsoft Internet Explorer, Mozilla Firefox, Google Chrome or Apple Safari.

HOW DOES SHIPPING WORK?

The Twisty Shop partners with global merchants and artisans in order to provide you the best prices and the most interesting products.

This means that your order is shipped from global areas such as Germany, USA, Thailand, Tibet, China, India, etc.

Our global suppliers provide tracking numbers and we do offer a 100% satisfaction guarantee.

Because we ship directly from out partners in these countries, your item may take 12-30 business days to arrive. Please do not panic if it does not show up immediately, it’s on its way 🙂

We offer international shipping options too – no matter where you are, you can buy from us!

WHAT IF I NEED TO RETURN SOMETHING?

No worries! Contact us and we’ll help guide you through the process to send the item back.

CAN I CANCEL MY ORDER?

Yes. Cancelations must be made within 24 hours of order placement. Send us an email within 24 hours and let us know the reason why you wish to cancel your order.

All refunds will be process within 24-48 hours before the fund reflects on customer’s bank account.

HOW DO WE CONTACT YOU WITH PRESS INQUIRIES?

Send us an email via contact form or use our 24/7 live chat and we’ll get back to you as soon as we can.

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